Refund policy

We are committed to ensuring you are completely satisfied with every purchase. If, for any reason, you are not entirely happy with your order, we are here to assist you with returns and refunds under the following conditions:

1. Returns:
You have 14 days from the date of receiving your order to return unused and unworn items in their original condition. Items must be returned in their original packaging, with all tags and labels still attached. Once we receive your return, we will issue a refund to the original payment method used during checkout.

2. Non-Returnable Items:
Certain items such as personal care products, underwear, and sale items cannot be returned. Please always review the product details on our website before making a purchase.

3. Refund Process:
Once we receive and inspect the returned items, we will process your refund within 7–10 business days. The amount will be refunded to the original payment method.

4. Shipping Costs:
Please note that shipping costs are non-refundable. If the return is due to our error, we will cover the return shipping costs.

5. Exchanges:
Would you like to exchange an item? Please contact us at infovoguera@gmail.com, and we will gladly assist you through the exchange process.